You will see two separate charges for your hotel stay. The first charge, listed as "Turnaround Consulting," is the booking fee that is associated with this discounted team hotel room. This also allows the hotel to have your credit card on file when you arrive at the hotel.  The second charge will be the room and tax at check-out.

Yes, you can add your reward or membership number when you make your reservation using the provided link. If you forget to add it during booking, you can also have the hotel staff include your number on your receipt either when you check in or check out.  You will get the points!

No!  Our blocks are part of a separate system, and the hotels do not make “real time” changes to group blocks.  Your reservation will be confirmed, and your hotel app will update once our hotel contacts update the group block.  Please do not make changes in the hotel app or call the hotel directly. If you have any questions, please email Matt at matt.taconsulting@outlook.com. 

To modify your reservation, first locate the original confirmation email sent from mailer@eventpipe.com when you made your booking. If you’re unable to find it, try searching your inbox for “booking confirmation.” Once found, use the blue “online” hyperlink within the email to update your reservation details. If your check-in is less than 72 hours away, please contact Matt via email at matt.taconsulting@outlook.com. Be sure to include the first and last name on the reservation so they can assist in changes.

Yes, you can cancel your reservation, first locate the original confirmation email sent from mailer@eventpipe.com when you made your booking. If you’re unable to find it, try searching your inbox for “booking confirmation.” Once found, use the blue “online” hyperlink within the email to update your reservation details. If your check-in is less than a week away there will be a $20 cancellation fee associated with the late cancellation. Also, make sure you check your receipt as the hotel’s cancellation details/deadline is located on the receipt and varies from hotel to hotel. 

You can email Matt at matt.taconsulting@outlook.com.  He will respond within the business day to all email inquiries.  If you email him on the weekend or a Holiday, he will respond first thing on the next business day.